SHIPPING & PRODUCTION LEAD TIMES
UPS Ground = Starting at $9.00* - All continental US orders
Alaska, Hawaii, Puerto Rico and the Virgin Islands = Starting at $17.00* - Shipped USPS Priority
International Shipping = Starting at $30.00* - Shipped USPS Global Express
(Shipping "Hydro-Turf Contact Cement" Note: We cannot ship Hydro-Turf contact cement via air. This product can only be shipped ground.)
UPS Tracking Information - Orders shipped via UPS receive tracking information. The tracking number will be sent to the email you provide us.
Production Lead time:
Orders will be shipped within 5 of our business days, if not sooner.
(EXAMPLE) Order received on Monday (This day is used to process paperwork). Tuesday = day 1, Wednesday = day 2, Thursday = day 3, closed Friday, Saturday & Sunday, Monday = day 4 & Tuesday = day 5 (Ship Day)
* Some products cost significantly more to ship. This explains why your actual shipping charge might be more than the standard shipping rates shown above.
Hydro-Turf/HT Moto is not open Friday, Saturday or Sunday.
PWC Black Mats
Only Standard Black Cut Groove mats (does not included Molded Diamond, Cut Diamond or Molded Groove) can be returned or exchanged and will be charged a 20% restocking fee. Please call us at 714-635-6350 or email us prior to obtain a RMA (return merchandise) authorization number. Return shipping charges are the responsibility of the customer. Note: All freestyle kits are non-returnable regardless of color or groove type.
All Other Upholstery & Mats
All PWC Upholstery are made to order and considered "custom". There are no returns or exchanges. Upholstery and Mats are covered under warranty for 1 year from date of purchase against defects in material and workmanship. We highly recommend requesting colors samples before ordering to ensure the material will match your vehicle. Original receipt is required for any warranty claim. Non-slip fabrics are abrasive - we recommend use of protective clothing. Contact with bare skin can cause irritation. Removal of existing seat cover by us would incur a fee in addition to the standard installation cost.
All Other Parts & Accessories
All other parts and accessories can be returned or exchanged and will be charged a 20% restocking fee. Please call us at 714-635-6350 or email us prior to obtain a RMA (return merchandise) authorization number. Return shipping charges are the responsibility of the customer.
Orders must be canceled within 24 hours of placing your order. All cancellations must be done in writing and sent to firstname.lastname@example.org, subject line must read (CANCEL HYDRO-TURF ORDER) we will not except a verbal cancellation.
If you submit an order cancel request after the 24 hour deadline & your order has been started we will not be able to cancel your order & you will be responsible for all merchandise and charges.
Same Day Shipping is available only for US orders placed before 10AM PST.
These orders are shipped out the same day if order is placed placed before 10am PST. Orders paced after 10am PST will ship out the following day.
Shipping method for these orders is UPS GROUND(3-5 day transit) unless specified otherwise in the "COMMENTS" section of the order form (example: UPS over night, UPS 2ND Day air, USPS express.....etc). Please note shipping charges will differ from what is quoted on order form if you choose a different shipping method.
No more that 4 items can be done on a RUSH order per customer.
1-2 ITEMS ORDERED=$30 Additional Charge
3 ITEMS ORDERED=$45 Additional Charge
4 ITEMS ORDERED=$60 Additional Charge
Charges will be applied when your order is processed.
California Retail Sales Tax
Hydro-Turf must charge retail sales tax of 8.75% for orders shipped to CA addresses only. This means if you pace an order from within California or from another state shipping to California you will be charged sales tax.